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Customer Service

Where is ViginJewel located?
We are located in Jaipur, the Pink City, 'Jewelery Hub of India'.
Where is your jewellery made?
Most of our Jewellery is made inhouse.
How do I make a purchase?
Browse through all our collections: New Arrivals, Silver Jewellery , Fine Jewellery, Online Exclusive. Once you have found an item, click on the 'Add to Jewel Box' button below each item. Review your selection by clicking the 'Jewel Box' link at the top of the page. You can use the 'Remove from Box' link to delete items from your Jewel Box. If you wish to continue browsing, click on 'Continue Shopping' button.
To complete your order, click on 'Check Out' button.
Do I need to set up an account to place an order?
YES. You can browse through the collections without creating an account and select merchandise you like. But to be able to buy,
you need to set up an account which is a fairly easy process.
How should I know the products you sell are authentic?
As this is the official online store of VirginJewel we unconditionally guarantee that every item we sell is 100% authentic and that the materials used are true.
Are the colours of products shown on the website accurate?
While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
Some products may also appear smaller or larger than their image displayed on the site.
All products are handmade hence there may be some variation from picture.
How long will it take for my order to get delivered?
While we have made every effort to display colours of the products appear as accurately as possible on the site, we cannot guarantee that your monitor or screen's display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.
Some products may also appear smaller or larger than their image displayed on the site.
Do you ship internationally?
Yes, we do ship internationally.
>All products are handmade hence there may be some variation from picture.
How much duties and taxes will I have to pay?
VAT, duties and taxes will be applicable as per your country's regulations and will be borne by the customer. In some cases, you may be required to pay the additional customs/RAS/VAT/ duty value to the courier company in order to receive your order. For orders shipped within India, prices are exclusive of 1% VAT/CST. Please note we are unable to advise the duty amount. For more information, please write to us on cs@virginjewel.com